ASOS FAQ

ASOS FAQASOS is a leading fashion store in the United Kingdom and worldwide. It only offers its products online. Men and women browse the retailer’s website to find deals on vintage swimwear, fashionable jewellery and stylish own-label clothing. This ASOS FAQ can help to answer the questions that you may have about purchasing or using their clothing, footwear or beauty items. However, if you still need help, use an ASOS contact number to speak to a qualified customer service representative who can assist you.

How can I pay for my purchases on ASOS?

Doing business with ASOS is really easy. This company provides a number of convenient payment alternatives to customers so you can choose the one that best suits you. You may pay for purchases of clothing, shoes and swimwear by using popular credit cards such as Visa or your PayPal account. If you don’t have a PayPal account but want to use it, you will need to set one up on the PayPal website before shopping at ASOS. 

I still have not received my order. What should I do? 

Waiting on your order to arrive can be frustrating if the due date has passed. Always check your confirmation email for your tracking link in order to monitor the progress of your delivery. Also make sure that your address in My Account is correct. 

If the carrier was unable to deliver your order to you they may have sent you a text or email to state that. They may also have placed it in a safe place such as behind a bin in your yard. In some cases, your neighbours may have received your order by mistake. If you have checked out all of these possibilities, contact customer services by using this ASOS phone number in order to receive assistance: 0843 487 1829.

How do I use my promotional code?

ASOS customers can save money by using promotional codes. Your voucher or coupon code should be entered before checkout. When you are using the website, you should enter your coupon code in the Order Summary section. There is a box there for promo codes. Only one coupon can be used with each order and they cannot be used when you are paying for Premier registration.

Have you received the items that I returned?

An email is usually sent out when returned items are received. If you have not gotten one please use the ASOS phone number to contact customer service. If you have any queries which have not been addressed in the ASOS FAQ you may also speak to a customer care representative at 0843 487 1829.