ASOS offers more than 65,000 products on its website and ships free to 237 countries. When you buy anything online there is a chance that the product that arrives at your home isn’t exactly what you were expecting. Here you can learn more about the ASOS returns policy and how you can easily exchange your purchase for the correct item – most commonly each return is started by calling the ASOS number directly.
What options do I have for returning an item with ASOS?
When you return an item to ASOS you have the choice of either receiving a refund or replacing it for another item. If you want to replace it you can select a different size or color. To do this you need to fill in the returns form with the requested size and color and then place it inside of your returns parcel.
When can you return an item to ASOS?
ASOS allows you to return any item that was bought in the past 28 days. ASOS also allows you to return discounted sales items.
How can I return an item to ASOS?
ASOS provides a number of different options for returning items. The first of these is to use the freepost label which is enclosed in your original package. This allows you return the item to ASOS without having to pay postage.
Another option is to book a collection. You can call the ASOS returns number to book in someone to come and collect your item. This service costs £2.95. If you are located in London you can order a one hour collection.
Another option is to use ASOS collect+service. This allows you to drop off your order for exchange at any local corner store, newsagent or supermarket which offers Collect + service. Many collect plus service locations are available within days a week. If you want to find your closest collect + service location you should contact the ASOS returns phone number.
The final option is to use the ByBox service. ByBox lockers can be found at supermarkets, translations and shopping centers across the United Kingdom. In total there are 500 lockers available where you can leave your parcel for exchange. Every locker is monitored by CCTV. Returns processed through the ByBox will be processed inside of five working days.